A robust grievance redressal mechanism and a strong policy framework for addressing workplace harassment are essential components of responsible and legally compliant Human Resource management. In India, both statutory law and judicial precedents have made it mandatory for organizations to ensure that employees have a safe, respectful, and grievance-free work environment. Failure to establish such mechanisms can expose employers to legal action, employee disengagement, and reputational harm.
The cornerstone of grievance management in India is derived from the Industrial Disputes Act, 1947 (ID Act), which mandates the establishment of Grievance Redressal Committees in organizations employing 20 or more workers. The Act provides that every industrial establishment must have a committee to resolve individual grievances in a time-bound and impartial manner. Even in workplaces where the ID Act is not applicable, organizations are encouraged to establish internal grievance mechanisms as part of good HR practice and in alignment with the principles of natural justice.
One of the most significant legal developments in grievance redressal has been the introduction of the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013—commonly known as the POSH Act. This law requires every employer with more than 10 employees to establish an Internal Committee (IC) to address complaints of sexual harassment. The law outlines detailed procedures for filing complaints, conducting inquiries, and taking action, all while ensuring confidentiality and a fair hearing for both parties. Failure to comply with the POSH Act can result in penalties, cancellation of business licenses, and judicial action.
Apart from sexual harassment, organizations must address other forms of workplace misconduct, such as bullying, discrimination, mental harassment, and victimization. The Equal Remuneration Act, 1976 (now merged into the Code on Wages, 2019) and the Rights of Persons with Disabilities Act, 2016 require employers to prevent discriminatory practices based on gender, disability, or other protected grounds. Grievances arising from such issues must be handled with sensitivity, neutrality, and in compliance with legal standards.
Grievance redressal also intersects with disciplinary procedures under the Industrial Employment (Standing Orders) Act, 1946, which mandates that misconduct and disputes must be addressed through a fair and transparent inquiry process. Many Indian courts, including in cases such as Punjab National Bank vs. Kunj Behari Misra (1998 AIR 2713), have held that employees must be allowed to be heard before any adverse action is taken. An effective grievance redressal system not only fulfills legal requirements but also helps prevent escalation to labour courts or tribunals.
Workplace harassment, including sexual harassment, is increasingly being viewed not only as an HR issue but as a human rights concern. The Supreme Court of India, in the landmark Vishaka v. State of Rajasthan (AIR 1997 SC 3011) case, laid the foundation for the POSH Act by establishing guidelines for preventing sexual harassment, highlighting the employer’s obligation to create a safe workplace. Modern workplaces are expected to go beyond minimum legal compliance by fostering a culture of respect, zero tolerance for harassment, and providing multiple channels for grievance reporting, including anonymous systems.
In conclusion, a legally compliant and ethically sound framework for grievance redressal and harassment prevention is essential for every organization. HR professionals must ensure that policies are clearly communicated, committees are properly trained, and grievances are handled promptly and fairly. Proactive compliance not only reduces the risk of legal challenges but also strengthens employee trust, retention, and organizational culture. In today’s world, respecting employee dignity is not just a legal obligation—it is a business imperative.
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